Privacy policy

We know that your privacy is important to you, and we work hard to earn and keep your trust.

Liftu Technology Private Limited, doing business as Kodiva.ai (“Kodiva,” “we,” “us,” or “our”), is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and share information when you visit kodiva.ai or use our services.

Scope of this policy

This Policy applies to:

• Visitors to our website
• Users of Kodiva’s platform and services
• Candidates interacting with Kodiva on behalf of our customers

This Policy does not apply to:

• Information collected offline
• Third-party websites or services linked from our website

Information we collect

We may collect the following categories of information:

• Contact information such as name, email address, phone number, and company details
• Account information such as login credentials, account settings, and usage data
• Professional information such as job history, skills, and interview responses (when applicable)
• If you apply for work with us: your CV or resume, LinkedIn or CV link, field or trade, experience, city, country, and languages
• Technical information such as IP address, browser type, device information, and website activity
• Communications such as emails, chat messages, or other interactions with us

We do not intentionally collect sensitive personal information unless required to provide our services.

How we collect information

We collect information:

• Directly from you when you sign up, contact us, or use our services
• Automatically through cookies, logs, and analytics tools
• Through integrations enabled by our customers

How we use your information

We use your information to:

• Provide and operate Kodiva’s services
• Communicate with you regarding your account or requests
• Improve platform performance and user experience
• Ensure security, fraud prevention, and compliance
• Fulfill legal and contractual obligations

If you apply for work with Kodiva

Our Find work page has two application forms: one for experts (“Apply to work with Kodiva”) and one for skilled hands-on work.

• What we collect: your name, phone number (which we may also use on WhatsApp), and the details you enter. The expert form also asks for your email, country, type of work, field, and a LinkedIn or CV link or an uploaded CV or resume (PDF or Word, up to 5 MB). The skilled hands-on form also asks for your city, trade or skill, years of experience, where you work, and the languages you speak.
• Why: to review your application, contact you by email, phone, or WhatsApp about work with Kodiva, send you the AI interview link, and match you to work. We contact you this way only if you tick the consent box on the form, and we record when you gave it. You can withdraw consent at any time by emailing contact@kodiva.ai.
• Where it goes: your application is stored in our customer relationship management system (Bigin by Zoho). An uploaded CV is first stored privately on Amazon Web Services in India and then attached to your record there. We also keep a backup copy of each form submission on Amazon Web Services in India.
• WhatsApp: if we message you on WhatsApp, your messages are also handled by WhatsApp (Meta) under its own privacy policy.
• How long we keep it: the uploaded CV file and the form backup are deleted from Amazon Web Services after 90 days. Your record in our CRM, including the attached CV, is kept while we consider you for work, or until you ask us to delete it.
• Recordings: if you are invited to paid recording sessions, we will explain exactly how recordings are used and ask for your consent separately before anything is recorded. Faces and bystanders are blurred, and you can withdraw at any time.

We do not use your phone number or CV for advertising, and we do not sell them.

Cookies and analytics

We use cookies and similar technologies to:

• Enable essential website functionality
• Analyse website usage and performance
• Improve content and user experience

You can manage cookies through your browser settings. Disabling cookies may affect certain website features.

Our Cookie policy lists the cookies we use and how to change your choice.

How we share information

We do not sell your personal data.

We may share information with:

• Service providers that help operate our platform (such as cloud hosting, email delivery, analytics, and our customer relationship management system, Bigin by Zoho)
• Customers, when you interact with Kodiva as part of their hiring workflow
• Government or regulatory authorities, when required by law

Data retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Google User Data

Kodiva connects to your Google account, with your consent, to provide recruitment features. We request only the Google scopes needed to operate the following:

• Reading messages in your Gmail mailbox to detect and track replies to

  candidate outreach and update the status of those conversations

• Sending recruitment outreach emails from your Gmail on your behalf
• Organizing outreach messages using Gmail labels
• Creating and managing interview invitations on your Google Calendar

We access, use, store, and process this Google user data solely to provide these features and for no other purpose. We do not use it for advertising, and we do not access messages, calendar entries, or contacts unrelated to your recruitment activity in Kodiva.

How this data is handled

We connect to your Google account through Nylas, Inc., our subprocessor, which securely brokers access to Google APIs. Google user data is encrypted in transit and at rest. We store only the outreach message content, metadata, and interview event details needed to operate the features above.

We retain this data only as long as needed to provide the service, or until you disconnect your Google account or request deletion, whichever is earlier. You can revoke Kodiva’s access at any time from your Google Account permissions at https://myaccount.google.com/permissions, or by contacting us at contact@kodiva.ai, and we will delete the associated Google user data.

Limited Use disclosure

Kodiva’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically, we do not use Google user data to develop, improve, or train generalized or non-personalized AI and/or machine learning models, we do not sell it, and we do not transfer it to third parties except as necessary to provide the features above, to comply with applicable law, or as part of a merger or acquisition (with notice as required).

Your rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your data
• Withdraw consent where applicable
• Object to certain types of processing

To exercise your rights, contact us at contact@kodiva.ai.

International data transfers

Kodiva operates from India and may process data in India or other countries. Where required, we implement appropriate safeguards for international data transfers.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

Children’s privacy

Kodiva does not knowingly collect personal information from individuals under the age of 18.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: contact@kodiva.ai

Company: Liftu Technology Private Limited